Refund policy
Our 45-day promise
You have 45 days from the date you placed your order to decide whether it is right for you.
Wear it. Wash it. Live in it. Postpartum bodies change week to week, and you cannot tell whether something works by trying it on for two minutes.
Underwear: nothing to send back
This applies to underwear, shapewear and other intimate garments, including the After Nine Postpartum Support Brief.
Underwear is worn next to the skin, so we cannot resell it once it has been opened. That is why we never ask you to post it back. If it is not right for you, contact us within 45 days of your order date and choose one of these:
- A free size exchange. We send you the same item in a different size, or a different colour, at no cost to you, including shipping. You keep the one you have. One free size exchange per order.
- A refund. We refund the price you paid for the item. You keep it. Original shipping charges are not refunded.
You can choose one or the other for an item, not both.
How to ask
- Email us at support@afternine.store, or use our Contact page.
- Include your order number.
- Tell us whether you would like a size exchange (and the new size) or a refund.
We answer seven days a week. Refunds go back to your original payment method once we confirm them. Your bank or card issuer may take a few business days to show it.
Other products
If we sell items that are not intimate garments, those can be returned within 45 days of your order date.
- Contact us first and we will send you the return address and instructions. Please do not post anything back before contacting us, as an unexpected parcel is hard to match to an order.
- Returns go to our fulfilment partner outside the United States, so you cover the cost of return postage. We will tell you what it is likely to cost before you send anything.
- We refund you once the item reaches our fulfilment partner and has been checked. Original shipping charges are not refunded.
Cancelling or changing an order
Orders are packed and dispatched within 1 to 3 business days. If you need to cancel an order, or change the size, colour or address, email us at support@afternine.store as soon as possible with your order number.
- Not dispatched yet: we will change or cancel it, and a cancelled order is refunded in full.
- Already dispatched: we can no longer cancel it, but the promise above still applies.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us within 7 days with a photo. We will put it right at no cost to you, and you do not need to return the item.
Fair use
These promises are for everyday customers, and we want to keep them generous. We may decline a request, or future orders, where we see misuse, for example repeated refund requests across several orders, or orders placed with the intention of claiming a refund. This does not affect any right you have under the law.
If there is a problem with a charge
Please contact us first at support@afternine.store. We can usually sort out a billing problem within a day or two, which is faster than a card dispute. If a dispute is opened with your bank or card issuer, we will share our records of your order and our messages with them. This does not limit your right to dispute a charge.
What we cannot refund
- Orders placed more than 45 days ago.
- Gift cards.
- Items bought from another retailer. Please contact them directly.
Questions
Contact us at support@afternine.store, or through our Contact page. We answer seven days a week.
Last updated: September 27, 2026