Founding Member Terms

The After Nine Founding Member program recognises early customers who purchase during our Soft Opening Event and share honest private product feedback. There is no membership fee and no automatic renewal. Approved members receive the benefits described in these terms while the program and their membership remain active.

Benefits begin only after membership activation and apply to future eligible purchases. They do not reduce the price or shipping charge for the order used to qualify.

You must be at least the age of majority where you live and legally able to agree to these terms. The program is open to customers who place a qualifying order during the Soft Opening Event, which begins October 5, 2026. Orders placed on our store before October 5, 2026 that meet the qualifying order requirements also count.

Founding Membership is limited to 100 members. A spot is counted only when After Nine approves an application, and spots are filled in the order applications are approved. Placing an order, applying, or submitting feedback does not reserve a spot.

Enrollment closes when 100 members have been approved or when After Nine posts a closing notice on the Founding Members page, whichever comes first. We will post a notice on that page when all spots are filled. If enrollment closes before your application is approved and your order contained at least two eligible items, we will let you know by email and send you a one time code for 15% off one future order. A closing notice posted before all spots are filled will explain how customers with an existing qualifying order can finish the feedback and application steps.

To qualify, you must:

• place one order containing at least two eligible items during the Soft Opening Event, or before it as described under Eligibility;
• submit the membership application using the same email address as the order; and
• complete the private feedback form after your order is delivered and you have had a reasonable opportunity to use the product.

When Shopify confirms that your order has been delivered, we automatically email a link to the private feedback form to the order email address. Private feedback can only be given after your order has arrived, and feedback submitted before delivery does not count toward qualification. Delivery confirmation depends on carrier tracking, so if your order has arrived and the link has not reached you within a few days, please contact us.

Every physical After Nine product is an eligible item unless its product page clearly marks it as excluded before purchase. Two units of the same eligible product count unless the product page clearly states otherwise. Gift cards, taxes, shipping charges, and products marked as excluded do not count toward the two item requirement.

After your private feedback arrives, After Nine reviews your application to confirm the qualifying order and feedback, and emails you our decision within 3 to 5 business days. We may contact you for information reasonably needed to match your application to your order. Membership becomes active only when After Nine sends a confirmation email. Submitting either form does not activate membership on its own. Approval also depends on a Founding Member spot being available when we make our decision.

We will assess applications consistently without regard to whether the feedback is positive, neutral, or negative.

While membership is active, members receive 15% off eligible products sold at their genuine regular price. This benefit applies to future orders only and does not apply retroactively to the qualifying order or any earlier purchase.

The discount does not apply to gift cards, taxes, shipping charges, products already on sale, or products clearly marked as excluded before purchase. Only one product or order discount applies. When Shopify permits a choice between eligible discounts, the most favourable single eligible discount available at checkout will apply.

While membership is active, free standard shipping applies to future member orders sent to an eligible United States address, unless a product in the shipment is marked as excluded from the Founding Member shipping benefit. Any exclusion will be shown on the product page before purchase.

Faster delivery methods, international addresses, remote destinations, products with special delivery requirements, and services that are not standard shipping can carry charges. The available delivery methods and any charge are shown at checkout before payment. Orders that do not qualify for this member benefit follow the Shipping Policy displayed on the site.

Members may receive first access to selected new products, colours, and restocks, plus exclusive launch discounts on selected new products when offered. Members may also be offered exclusive bundles and other additional benefits. The details and any separate conditions will be shown when each benefit is offered. Stock, timing, discount amount, quantity, and availability can vary. First access does not guarantee that an item will remain available until a member completes checkout.

After Nine may send emails needed to verify, activate, administer, or protect your membership. Promotional emails, including first access announcements, are sent only when you separately agree to receive them or when applicable law otherwise permits. You may unsubscribe from promotional emails at any time without ending your membership. Unsubscribing may mean that you do not receive an offer before it becomes public.

Founding Membership belongs to the customer who placed the qualifying order and is linked to that customer's order email address. It cannot be transferred, sold, shared, or merged with another membership. Member codes and account access must not be shared. The discount has no cash value and cannot be exchanged for cash, store credit, or a refund.

Private feedback is used to improve our products and service. It is not published as a public review or testimonial unless we later ask for separate permission and you freely agree. Please do not include health or medical information.

A public review is always optional. Membership never depends on posting a public review or on giving a favourable rating or comment. If After Nine ever offers a separate incentive for a public review, the incentive and any required disclosure will be explained clearly.

The Refund Policy displayed on the site applies to qualifying orders. If an order is cancelled or refunded so that fewer than two eligible items remain, the order no longer qualifies. If that happens before activation, the application may be declined. If you request a refund for a qualifying order after your membership is activated, After Nine may end your membership after reviewing the request and notifying you.

Nothing in these program terms removes any return, refund, cancellation, warranty, or other right provided by applicable law.

After Nine may decline, suspend, or end a membership when there is reasonable evidence of fraud, false information, unauthorised sharing, repeated abuse of discounts, or conduct intended to defeat these terms. Except where immediate action is reasonably needed to protect customers or the store, we will give the member notice and an opportunity to contact us about a possible mistake.

The program has no promised lifetime or fixed end date. The 15% benefit and other benefits continue while the program and the member's membership remain active. After Nine may make reasonable future changes or end the program for legitimate business, legal, technical, or fraud prevention reasons.

Material reductions to active member benefits will be posted on this page and, where we have permission to contact the member, communicated at least 30 days before taking effect. A change required by law or needed urgently for security or fraud prevention may take effect sooner. Changes do not alter purchases already completed.

These terms supplement After Nine's Terms of Service, Shipping Policy, Return Policy, and Privacy Policy. If these terms conflict with a general store policy on a matter specific to the Founding Member program, these program terms apply to that matter.

Nothing in these terms excludes or limits rights or remedies that cannot legally be excluded or limited in the customer's jurisdiction.

We collect the order email, order number, feedback responses, membership request details, and related correspondence to verify and administer membership, prevent misuse, respond to questions, and improve our products. We limit collection to information reasonably needed for those purposes. Please see our Privacy Policy for information about access, correction, retention, safeguards, service providers, and privacy questions.

Questions about eligibility, benefits, a decision on an application, or these terms can be sent through our contact page. Include your order number, but do not send health or medical information.